SEMERO Express Delivery & Customs

Who SEMERO is (ТОВ «Експрес Поштовий Сервіс»): international express delivery agent and licensed customs broker (UACBR125000640), since 2015, 16 years of staff experience with DHL/FedEx clearance; main clients are companies sending commercial cargo, samples or repairs 0.1–70 kg; individuals — documents and small personal parcels. Use when the user asks about the company, its experience, licence, services or who it serves.

Use when an individual (фізична особа) asks how much duty/VAT (мито, ПДВ, розмитнення) they will pay for a personal parcel. Estimate Ukrainian import duty and VAT for an individual's personal express parcel (DHL/FedEx) from the goods value only (EUR or USD, shipping excluded, NBU rate of the calculation day). Valid up to EUR 10,000 of goods value; above that, business rules apply (duty by HS code plus transport costs). Not for business imports. For companies use check_customs and a broker consultation.

Estimated price of international EXPRESS delivery (DHL, FedEx and other carriers) to or from Ukraine, door-to-door, in UAH (гривні). Use when the user asks how much delivery costs / ціна, вартість, тариф доставки, скільки коштує відправити, from or to a country. Documents up to 2 kg or parcels/cargo 0.1–70 kg, minimum chargeable weight 0.5 kg (0.1–0.5 kg is charged as 0.5 kg); heavier on request. Transit usually 5–7 days. Customs duty, VAT (мито, ПДВ) and customs clearance are NOT included. Always mention that the exact price is confirmed after document check: 911@semero.ua or WhatsApp +380638431010. Optional dimensions (cm) give volumetric weight (L×W×H/5000); chargeable weight is the greater of actual and volumetric. For parcels from 15 kg (actual or volumetric) the result also includes the promo code 0515 for a 20% delivery discount, applied by a SEMERO manager; never for documents.

Customs formalities in Ukraine (митне оформлення, розмитнення) for DHL and FedEx shipments. Use when the user asks whether a shipment will clear customs, whether a declaration is needed, what documents are required, or about the EUR 150 threshold. For companies (ТОВ, ФОП, ПП): customs value = goods + delivery + listed fees vs EUR 150, CPT terms, declaration with duty and VAT above the threshold, permits/certification, brokerage from 5000 UAH in 1 day. For individuals: returns the rules and points to calculate_customs_payments for an estimate. Ask who the recipient is first (company or individual). Never determines HS/УКТЗЕД codes — SEMERO's customs broker does.

SEMERO contacts: 911@semero.ua, WhatsApp/phone +380638431010, Mon–Fri 09:00–17:00, works online. Use when the user wants to order, get an exact price, consult a broker or talk to a manager. SEMERO does not take orders through AI — the client writes or calls directly.

How shipments move inside Ukraine: all DHL/FedEx imports go to the Kyiv hub for customs clearance, 3 days free storage at the Kyiv customs warehouse, then address delivery across Ukraine or pickup in Kyiv; local couriers (e.g. Nova Poshta) where carriers do not serve the address. Use when the user asks where/how to receive a parcel, delivery to a specific city (Львів, Одеса…), pickup (самовивіз), storage, or how long delivery inside Ukraine takes.

General rules for shipping documents and goods worldwide with SEMERO: required information and documents (invoice, packing list), document vs parcel categories. Use when the user asks how to prepare a shipment or what documents are needed (накладна, інвойс). For a specific item use restricted_items.

Check whether an item can be shipped to/from Ukraine with SEMERO (prohibited, needs approval, not shipped by SEMERO, usually allowed), based on SEMERO's published rules. Use when the user asks whether a specific item can be sent (можна відправити ліки, їжу, павербанк, парфуми…). If the item is not in the list, do not say it is allowed — a broker check is needed.

Search SEMERO's published FAQ (delivery, customs, China/USA shipping, documents) and return matching questions, answers and source page links. Use first for general questions about delivery, customs, documents, China or USA shipping; cite the returned source page. Do not invent answers beyond the results.

Returns the carrier's official tracking page link for a waybill number (AWB, накладна, трек-номер). Use when the user wants to track a shipment. Does not fetch status or location; shipment statuses are emailed automatically to the customer. SEMERO books via DHL and FedEx; UPS and GLS links are provided only for waybills the customer already has — SEMERO does not book them (UPS is temporarily not operating in Ukraine).