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Independent measurements of remote MCP servers. Every observation has a timestamp.

Read-only probes

MCP server · Code & DevOps

Vision Helpdesk MCP by usefulapi

By usefulapi.io Verified namespace

Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs.

WebsiteSource code
Connect to Vision Helpdesk MCP by usefulapi
Checks passed
14 / 22

0 failed · 8 not measured

Median response
54 ms

Median of successful probes over 7 days

30-day uptime
Not measured

Share of countable probes over 30 days, including daily rollups. Auth challenges are excluded.

Discovered tools
19

Tool definitions returned by this server

Independent monitoring

Health & checks

Status history

Outdated check

Last connection measurement is over 24 hours old. Current availability is unknown.

Last checked
Check summary by test group
Test areaPassedFailedUnmeasured
ConnectionCan a client connect and discover tools?
500
Reliability & speedDoes it respond consistently and quickly?
004
Access & authenticationWhat is required to use this server?
102
Tool qualityAre the tool definitions usable by an agent?
400
Publisher identityCan the publisher be traced to its source?
402

Unmeasured means there is not enough evidence to decide. How these checks work

Inspect individual checks 22 recorded

Core

  • Pass
    Reachable

    Latest probe returned HTTP 200 in 54 ms.

  • Pass
    Valid handshake

    protocolVersion 2025-11-25, serverInfo.name vision-helpdesk-mcp.

  • Pass
    Lists tools

    tools/list returned 19 tools.

  • Pass
    Current protocol

    Negotiated 2025-11-25. The bar is 2025-06-18 or newer.

  • Pass
    HTTPS

    The endpoint URL is https.

Performance

  • Not measured
    Fast (p50)

    Median latency 54 ms over 1 samples in 7 days. The bar is 1000 ms. Need at least 5 samples.

  • Not measured
    Consistent (p95)

    95th percentile 54 ms over 1 samples in 7 days. The bar is 3000 ms. Need at least 20 samples.

  • Not measured
    Reliable (uptime)

    1 of 1 attempts returned a tool list in 30 days (100%). The bar is 99%. Need at least 30 samples.

  • Not measured
    Stable tool list

    Fewer than two successful probes in 30 days, so tool-list stability is not measured.

Access

  • Pass
    Open access

    tools/list succeeded with no credential, and the record declares none.

  • Not measured
    Standard auth

    Auth is not required, so the OAuth metadata check does not apply.

  • Not measured
    Free tier cited

    No publisher quote has been checked.

Tools

  • Pass
    Tools described

    Every tool description is at least 20 characters.

  • Pass
    Valid input schemas

    Every inputSchema is a JSON Schema object.

  • Pass
    Parameters documented

    68 of 68 parameters have a description (100%). The bar is 80%.

  • Pass
    Safety hints

    Every tool sets readOnlyHint or destructiveHint.

Publisher

  • Pass
    Verified namespace

    Listed in the Official MCP Registry.

  • Pass
    Website matches publisher

    The website host matches the reverse-domain namespace.

  • Pass
    Source repo linked

    A repository URL is on file.

  • Not measured
    Repo owner matches

    This namespace is not an io.github login, so the owner comparison does not apply.

  • Pass
    Recently updated

    Updated 2026-11-10T23:34:24.685196Z, within 180 days.

  • Not measured
    Open-source licence

    The GitHub licence lookup has not returned an OSI result yet.

Start using Vision Helpdesk MCP by usefulapi

Connect to this server

Choose your client, copy the configuration, then enable the server in your client’s MCP settings.

Run this command in your terminal, then restart Claude Code.

Claude Code

claude mcp add --transport http vision-helpdesk-mcp-by-usefulapi https://vision-helpdesk.usefulapi.io/mcp

Capabilities

Tools 19

vision_add_client_note

WRITE: confirm:true required. add an internal note to a client record. ticket / add_note with notetype 1.

Discovered
vision_add_ticket_note

WRITE: confirm:true required. add an internal note to a ticket (not shown to the client). ticket / add_note with notetype 0.

Discovered
vision_add_ticket_tag

WRITE: confirm:true required. add a tag (by title) to a ticket. ticket / add_live_tag.

Discovered
vision_assign_ticket_staff

WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.

Discovered
vision_create_ticket

WRITE: confirm:true required. open a new ticket for a client, given by client id or email. By default no email and no autoresponder is sent; a normal ticket's first post is created on behalf of the client and shown to the client. Internal tickets are staff-only and cannot have client recipients or email enabled. Look up the department, status, priority and type ids first (vision_list_statuses, vision_list_priorities, vision_list_ticket_types). ticket / open_new_ticket.

Discovered
vision_get_client_summary

A client's summary: notes and ticket counts. client / get_summary.

Discovered
vision_get_dashboard_counts

The ticket counts of the staff dashboard (quick view): for example new, open, overdue and assigned tickets. ticket / quick_view.

Discovered
vision_get_ticket

One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.

Discovered
vision_list_clients

List clients (customers), with at most ONE filter: a client id, a first name (exact), or a parent client id (lists that client's contacts). client / get_clients.

Discovered
vision_list_priorities

The ticket priorities of a department (ids and names). ticket / get_priority.

Discovered
vision_list_statuses

The ticket statuses of a department (ids and names), for filters and status changes. ticket / get_status.

Discovered
vision_list_ticket_types

The ticket types of a department (ids and names). ticket / get_ticket_type.

Discovered
vision_list_tickets

List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filter it lists the tickets the API user can see. Status ids come from vision_list_statuses. ticket / get_tickets.

Discovered
vision_list_tickets_by_label

Tickets that carry a label, by label id. ticket / search_label_tickets.

Discovered
vision_list_tickets_by_tag

Tickets that carry a tag, by tag id. ticket / tag_search.

Discovered
vision_reply_to_ticket

WRITE: confirm:true required. add a staff reply to a ticket. Say explicitly whether the client can see it (visible_to_client) and whether it is emailed to the client (send_email, default false). ticket / reply_ticket.

Discovered
vision_search_clients

Search clients by name or email text. client / list_clients.

Discovered
vision_search_tickets

Find tickets by an EXACT ticket reference (the ticket hash such as VHD-218) or an EXACT subject. Give one of them. ticket / get_tickets with a filter on ticket_hash or subject.

Discovered
vision_update_ticket_property

WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities apply. ticket / update_properties.

Discovered

Recent measurements

Probe history

View status
Latest stored probes. Raw probe rows are kept for 14 days.
CheckedResultResponseTools
Connected54 ms19

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