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Independent measurements of remote MCP servers. Every observation has a timestamp.

Read-only probes

MCP server · Code & DevOps

Freshdesk MCP by usefulapi

By usefulapi.io Verified namespace

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

WebsiteSource codeAI models & agents
Connect to Freshdesk MCP by usefulapi
Checks passed
14 / 22

0 failed · 8 not measured

Median response
64 ms

Median of successful probes over 7 days

30-day uptime
Not measured

Share of countable probes over 30 days, including daily rollups. Auth challenges are excluded.

Discovered tools
19

Tool definitions returned by this server

Independent monitoring

Health & checks

Status history

Outdated check

Last connection measurement is over 24 hours old. Current availability is unknown.

Last checked
Check summary by test group
Test areaPassedFailedUnmeasured
ConnectionCan a client connect and discover tools?
500
Reliability & speedDoes it respond consistently and quickly?
004
Access & authenticationWhat is required to use this server?
102
Tool qualityAre the tool definitions usable by an agent?
400
Publisher identityCan the publisher be traced to its source?
402

Unmeasured means there is not enough evidence to decide. How these checks work

Inspect individual checks 22 recorded

Core

  • Pass
    Reachable

    Latest probe returned HTTP 200 in 64 ms.

  • Pass
    Valid handshake

    protocolVersion 2025-11-25, serverInfo.name freshdesk-mcp.

  • Pass
    Lists tools

    tools/list returned 19 tools.

  • Pass
    Current protocol

    Negotiated 2025-11-25. The bar is 2025-06-18 or newer.

  • Pass
    HTTPS

    The endpoint URL is https.

Performance

  • Not measured
    Fast (p50)

    Median latency 64 ms over 1 samples in 7 days. The bar is 1000 ms. Need at least 5 samples.

  • Not measured
    Consistent (p95)

    95th percentile 64 ms over 1 samples in 7 days. The bar is 3000 ms. Need at least 20 samples.

  • Not measured
    Reliable (uptime)

    1 of 1 attempts returned a tool list in 30 days (100%). The bar is 99%. Need at least 30 samples.

  • Not measured
    Stable tool list

    Fewer than two successful probes in 30 days, so tool-list stability is not measured.

Access

  • Pass
    Open access

    tools/list succeeded with no credential, and the record declares none.

  • Not measured
    Standard auth

    Auth is not required, so the OAuth metadata check does not apply.

  • Not measured
    Free tier cited

    No publisher quote has been checked.

Tools

  • Pass
    Tools described

    Every tool description is at least 20 characters.

  • Pass
    Valid input schemas

    Every inputSchema is a JSON Schema object.

  • Pass
    Parameters documented

    104 of 104 parameters have a description (100%). The bar is 80%.

  • Pass
    Safety hints

    Every tool sets readOnlyHint or destructiveHint.

Publisher

  • Pass
    Verified namespace

    Listed in the Official MCP Registry.

  • Pass
    Website matches publisher

    The website host matches the reverse-domain namespace.

  • Pass
    Source repo linked

    A repository URL is on file.

  • Not measured
    Repo owner matches

    This namespace is not an io.github login, so the owner comparison does not apply.

  • Pass
    Recently updated

    Updated 2026-11-10T23:33:24.960559Z, within 180 days.

  • Not measured
    Open-source licence

    The GitHub licence lookup has not returned an OSI result yet.

Start using Freshdesk MCP by usefulapi

Connect to this server

Choose your client, copy the configuration, then enable the server in your client’s MCP settings.

Run this command in your terminal, then restart Claude Code.

Claude Code

claude mcp add --transport http freshdesk-mcp-by-usefulapi https://freshdesk.usefulapi.io/mcp

Capabilities

Tools 19

freshdesk_add_note

Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.

Discovered
freshdesk_create_company

Create a company. `name` is required. Freshdesk REST: POST /companies.

Discovered
freshdesk_create_contact

Create a contact. `name` is required. Freshdesk REST: POST /contacts.

Discovered
freshdesk_create_ticket

Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.

Discovered
freshdesk_get_agent

Get a single agent by id. Freshdesk REST: GET /agents/{id}.

Discovered
freshdesk_get_company

Get a single company by id. Freshdesk REST: GET /companies/{id}.

Discovered
freshdesk_get_contact

Get a single contact by id. Freshdesk REST: GET /contacts/{id}.

Discovered
freshdesk_get_ticket

Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.

Discovered
freshdesk_list_agents

List/filter agents. Freshdesk REST: GET /agents.

Discovered
freshdesk_list_companies

List companies. Freshdesk REST: GET /companies.

Discovered
freshdesk_list_contacts

List/filter contacts. Freshdesk REST: GET /contacts.

Discovered
freshdesk_list_groups

List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.

Discovered
freshdesk_list_ticket_conversations

List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.

Discovered
freshdesk_list_tickets

List/filter tickets (max page 300). Freshdesk REST: GET /tickets.

Discovered
freshdesk_reply_ticket

Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.

Discovered
freshdesk_search_contacts

Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts.

Discovered
freshdesk_search_tickets

Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.

Discovered
freshdesk_update_contact

Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.

Discovered
freshdesk_update_ticket

Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.

Discovered

Recent measurements

Probe history

View status
Latest stored probes. Raw probe rows are kept for 14 days.
CheckedResultResponseTools
Connected64 ms19

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