Deskpro MCP by usefulapi

Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages.

Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.

Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets.

Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.

Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me.

Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.

Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.

Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}.

List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.

List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.

List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.

List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.

List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.

List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.

List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.

List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages.

List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.

List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets.

Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.

Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}.