Desk365 MCP by usefulapi

WRITE: preview a public agent reply, optionally appending signature_html. With confirm:true and the approved preview_hash, SENDS AN EMAIL to the ticket contact and explicit CC/BCC recipients. Supply an explicit sender and agent. Reuse operation_id for status/retries; uncertain attempts are never replayed. Confirmed sends require hosted persistent operation storage.

One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.

One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details.

A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details.

Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details.

The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations.

One time entry by id. GET /v3/time_entries/details.

List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.

List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.

The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.

Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.

List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to match unassigned/empty. Descriptions are left out unless include_description is set. GET /v3/tickets.

List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries.

Read the stored state and reply ID of a previous send operation. Does not send or retry any email. If uncertain, reconcile the original attempt in Desk365; do not create a new operation ID to blindly retry it.

Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches inside words. GET /v3/tickets/search.

WRITE: change only a ticket's status by its ticket number, including closing or resolving it. Supply the exact status name configured in the helpdesk (for example Resolved or Closed); no priority, assignee or other fields are changed. Desk365 may run status automations and send notifications. Pass confirm=true after the user approved the ticket and destination status. PUT /v3/tickets/update?ticket_number=... with only {status}.