Menlo

Use this when the customer has answered outstanding carrier follow-up questions from get_missing_questions. Saves those answers and returns the updated status. Takes the current baseRevision and an eventId; the same eventId with the same answers returns the original result. A save can overwrite earlier answers and resume affected carrier processing. Do not use for application-page questions (answer_quote_page), a document (attach_quote_document), consent, attestations or protected information.

Use this when the customer has answered the current contact or application questions, including coverage choices they made. Saves those answers and returns the updated page. Contact answers on a real quote also file the lead in Menlo's CRM; saving a lead does not submit the application or request carrier quotes. Takes the current baseRevision and an eventId; retry identical answers with the same eventId. A save can overwrite earlier answers and can resume eligible processing under the website's existing rules. Save only details the customer supplied or confirmed for this request. Do not use for protected information, consent, signatures or a document upload (use attach_quote_document).

Use this when a question marked attachDocument, on the current application page or among carrier follow-ups, asks for a document such as a replacement cost estimate or an existing policy or application, and the customer has attached it or wants to provide it. Pass the customer's attachment as file when this chat app supports file inputs; Menlo checks it is a PDF, JPEG or PNG up to 5 MB, keeps it with that question and saves the question's upload answer, which can resume eligible carrier processing. When no file arrives, returns attached false, a website upload link for the customer and the next step. An attached existing policy or application can suggest answers, saved with answer_quote_page once the customer confirms each. Takes the current baseRevision and an eventId; a retry of the same file reuses its eventId. Do not use for a file that answers no open document question, or for protected information.

Use this when you need to know which quote this connection covers. Returns the identifier and display name of the one connected quote, or a new-quote connection label before its draft is started. The connection covers one quote, not a customer account.

Use this when continuing the connected quote, including its first contact questions, and again after every save. Returns the current page: grouped questions, visibility conditions, ZIP/state prefills, document questions (attachDocument) and whether the page must be completed on Menlo’s website (protected questions). Reading never creates a lead or starts carrier processing. Do not use for carrier follow-up questions after submission; use get_missing_questions.

Use this when get_quote_status reports answer_questions or the customer asks what carriers still need. Returns outstanding follow-up questions, document requests (attachDocument) and correction requests, deduplicated across carriers, with the current baseRevision. Questions marked answerOnWebsite (protected information) cannot be answered through this connection.

Use this when the customer prefers to fill in a quote request on Menlo's website rather than in chat. Returns the website link for a formId from list_products. Does not create, read or submit an application.

Use this when the customer asks how their connected quote is going or what happens next. Returns its stage, carrier outcomes, available quotes and next action. Premiums are indicative carrier results and nothing is bound. Includes a waiting-on-carriers message and whether an MCP Events quote.updated subscription is active. Reading does not activate notifications, start carrier processing or list other quotes.

Use this when a customer wants insurance coverage or a quote and you need the product Menlo can quote and where, for example builders risk for a renovation, vacant home insurance, a DIC policy alongside the California FAIR Plan, or event insurance. Returns published formIds, labels, states, website links and the application process. When the customer wants help insuring their risk, continue with start_quote. General product browsing needs no contact details. Availability does not guarantee eligibility or a carrier quote. Do not use for claims or changes to an existing policy.

Use this when the current page reports section review and the customer wants to request quotes. Returns the application's answers, the exact quote-authorization consent, the Terms link and a short-lived revision-bound reviewToken when ready; show them to the customer. Protected values are excluded. Reading does not request carrier quotes or accept terms.

Use this when the customer wants Menlo to help insure a home, business, project or event, or to resume their connected quote; they do not need to say 'apply'. Choose the matching formId from list_products. Requires website connection consent first. Creates or resumes one quote and returns its next questions, starting with missing lead contact details. Ask for their name and preferred email OR phone so Menlo can follow up, then save the details they provide with answer_quote_page. Reuse confirmed quote details or details volunteered for this request; do not re-ask or infer contact information from unrelated history. Respect a declined contact request. Repeated calls return the same quote; another product cannot replace it. Does not request carrier pricing, accept terms or submit the application.

Use this only after the customer has seen review_quote_application's answers and consent and explicitly confirmed them in this conversation. Records acceptance of Menlo's Terms and requests eligible carrier quotes through Menlo's existing workflow. Sends application information to carriers and may authorize consumer reports. Requires separate quotes:submit OAuth permission, a current reviewToken and the exact customerConfirmation from the displayed review; OAuth and saved answers do not constitute agreement. Identical reviewToken and payload retries return the original submission without duplicate requests. Does not purchase, bind coverage, choose coverage, sign a carrier application or enroll in SMS. The reviewer demo never dispatches.