Support Agent Admin by Nova (CIVAI)

Stop stuck running scans (marks interrupted, releases schedule lock).

Assign or remove Instagram account on agent.

Assign or remove Jiji account on agent.

Assign or remove SMTP account on agent.

Assign or remove Telegram account on agent.

Assign or remove WhatsApp Web account on agent.

Assign main X account on agent (inbound DMs and replies). One agent per handle.

Assign campaign X account: outbound only, borrows login from another agent's main account.

Delete multiple visitor sessions and their files.

Bulk follow-up to filtered visitors.

Merge labels onto multiple visitor sessions.

Clear Leads Discovery scan cache for an agent (seen handles / WA progress).

AI-compose shared bulk follow-up draft (agent voice only).

AI-compose a draft reply for one visitor session (Zap; does not send).

Continue a scan paused for selection (WhatsApp/Telegram groups or IG/X targets).

Create a new Support Agent for CRM/outreach.

Create an auto-scan schedule (Import Only or Message now outreach). Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Permanently delete a Support Agent.

Delete one agent KB attachment.

Delete an auto-scan schedule.

Delete one or more completed scan runs (does not delete schedules).

Mark visitor conversation ended (stops IG/WA follow-ups).

Export filtered contacts as CSV (returns csv_content in result).

AI-generate agent title/instructions/context from business description.

The ad plan rendered as steps to tap, per channel, in the owner's own words with the daily budget already divided. Use this when the owner wants to run the ads themselves. Nova never touches their ad account.

The ads this business should run, built from its own scans: three things to film, each citing a count from this agent's own leads, plus the spend and reach for a lead target. Reads only; nothing is launched and no money moves. Returns status=no_evidence when the scans have not found enough to say anything specific.

Return full agent metadata including chat/public/iframe links.

Pipeline overview on one agent_id (totals + top visitors).

Read converted markdown or database schema summary for one attachment.

Open a lead chat by visitor_id, email, phone, or contact handle.

Read CRM unreplied digest email settings.

Get sourced-leads analytics for an agent (window e.g. 7d, 30d).

Get one follow-up run with progress log.

Get one scan with paginated leads (status, progress, leads).

Import contacts onto an agent.

Import discovered leads into the agent CRM (outreach: none|immediate|bulk_followup).

Invite a Nova user by email to collaborate on an agent (owner only).

Run one ad on one channel, under a spend cap the owner has named out loud. The cap is debited before anything is created and nothing is ever created above it. Creative is the owner's: this never writes an ad. Needs a connected ad account.

Every ad this agent has already launched, newest first, with its cap, its channel and whether it is running or stopped. Reads only.

List team members with access to a support agent (owner only).

List all Support Agents for the signed-in owner.

List knowledge-base attachments on a Support Agent.

List available channel accounts for assignment (IG, X, Telegram, SMTP).

List WhatsApp, Instagram, Email, X connector status for a support agent.

List bulk follow-up runs for an agent.

Alias of get_scan — read leads from an active or completed scan.

List auto-scan schedules for an agent.

List past and active leads discovery scans for an agent.

List visitor session label catalog for an agent.

Filtered drill-down on visitor sessions (requires filter_by).

List busiest CRM agents (limit 5–10).

Count pending replies on an agent.

Preview rendered follow-up email HTML.

Re-process one attachment (re-convert or re-extract schema).

Remove a collaborator from an agent (owner only).

Resume a paused visitor conversation.

Resume an interrupted follow-up run.

Start a leads discovery scan (whatsapp, instagram, x, telegram, or jiji). Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Send follow-up via admin_followup channels. Optionally attach public KB files.

Send follow-up via WhatsApp, email, or Instagram. Optionally attach public KB files.

Mark a KB attachment public or private. Every attachment defaults to private on upload. Only a public attachment can ever be offered or sent by the agent's converse tool (email attachment, or a shared file in chat) — a private one is never visible to the model at all, regardless of what a visitor asks for.

Enable/disable pool mode for a channel. x/instagram/telegram: fallback when the agent's own account halts. jiji/whatsapp: the pool is the sender when the agent has no account of its own (WhatsApp conversations stay on one pool number).

Replace labels on one visitor session.

Mark one of your WhatsApp Web numbers as a pool number (role=pool) that agents with whatsapp_pool_mode send from, or back to a normal number (role=agent). Only numbers you own; donated accounts are refused.

Set X Leads Discovery public-attention settings on an account (main or pool): poster, surface, post goal, quote target, like/public-after-DM toggles, pool fallback, per-run limit, and the account's daily post/like caps (superset of set_x_account_daily_limits). Only fields you pass change; everything else keeps its current account/workspace/env value.

Set the daily public-post and/or engagement-like cap for an X account (main or pool). This is the only place these volumes can be set — they are a per-account safety ceiling shared by every agent/campaign that uses the account, never per-agent or per-workspace.

Switch one launched ad off. The campaign is paused first, so spend stops on the very first call.

AI-propose Instagram or X @targets for a discovery scan (depth/breadth optional).

Transfer agent ownership to another subscribed Nova user.

Run an auto-scan schedule immediately (Run now).

Update Support Agent settings (partial patch — only send fields to change).

Update collaborator role or permissions on an agent (owner only).

Update CRM unreplied digest email settings.

Update or pause/resume an auto-scan schedule. Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Update catalog label (e.g. disable_auto_reply).

Upload agent icon (JPEG/PNG/WebP, max 2MB, base64).

Upload files to agent KB (PDF/DOCX/TXT → prose; CSV/XLSX/SQLite → database).

Run Google calendar action: add event

Run Google calendar action: check events today

Run Google calendar action: check events week

Reply conversationally when the request is ambiguous or needs clarification.

Run Google calendar action: convert timezone

Run Google calendar action: delete event

Run Google calendar action: update event

Reply conversationally when the request is ambiguous or needs clarification.

Run Google docs action: create doc

Run Google docs action: delete doc

Run Google docs action: get doc

Run Google docs action: list docs

Run Google docs action: rewrite doc

Conduct deep, iterative research on a topic by generating multiple search queries, processing the results, and recursively exploring new research directions.

Generate a comprehensive research report from existing research data.

Reply conversationally when the request is ambiguous or needs clarification.

Run Google sheets action: create sheet

Run Google sheets action: delete sheet

Run Google sheets action: generate sheet

Run Google sheets action: get sheet

Run Google sheets action: list sheets

Run Google sheets action: update sheet