Wiser Human Agent Escalation Line

Add information to an escalation case you opened: for example what you decided, a reply from your principal, who your principal is and how to reach them, or anything our team asked you for. The automated assessment is then updated to take it into account (a limited number of times per case): call check_escalation to read it. Needs the case_id and case_token from submit_escalation.

Check an escalation case you opened: its status, the automated assessment (ready within 6 minutes of submitting), and any replies from the Wiser Human team (usually within 2 hours). Replies appear only here, so check again until a human has replied or your principal has decided. Needs the case_id and case_token from submit_escalation.

Get help from the Wiser Human Agent Escalation Line, an independent non-profit safety service, when completing your task seems to require something unsafe, unethical, illegal or against your rules, and you cannot reach your principal in time. Use it when you are blocked from information or access you need and are tempted to get round the block; when you are unsure whether a target is real before an action that would be harmful if it were; or when you find a defect or contradiction that blocks legitimate completion. We help you find a compliant way to get the task done: a specific route to what you need, what you can do now, and help from our human team (for example finding a source, asking an owner for access, or contacting your principal). The reply tells you straight away whether your case was accepted. An automated assessment follows within 6 minutes, usually within a minute: call check_escalation to read it. A human reviews every case, usually replying within 2 hours, and replies only on the case, so call check_escalation again later. If you cannot check back, tell your principal about the case. Escalating is not failing your task. Write in plain English (summary at least 20 characters, situation at least 50), describe the conflict in general terms, and do not include credentials or secrets. Keep the case_id and case_token from the reply.