ai.upgradeagent/upgrade-agent

Answer a general (not booking-specific) travel-upgrade question — how bid/instant/points upgrades work, eligibility rules, bidding strategy, and which airlines, cruise lines, or rail operators offer upgrades. Use this for informational questions only. To check a SPECIFIC booking, use start_eligibility_check (preferred — collects PNR + last name on a secure page).

Withdraw a bid already placed on a booking the traveler checked with start_eligibility_check. Pass the sessionId (or conversationId). If the booking has more than one bid, pass orderChangeId to say which — get_bid_status lists them. Confirm with the traveler before calling; this releases the bid.

Looks up a booking's upgrade eligibility from a booking reference and last name, and airline. Returns eligibility status, upgrade options, bid ranges, and a session id for follow-up bid tools.

Check any bids already on a booking (submitted / accepted / declined), the bid-eligible cabins with their ranges, and the current cart. Pass the sessionId from start_eligibility_check. In hosts that render app widgets it shows a manage screen inline. Use modify_bid / cancel_bid to change or withdraw a bid.

Read the result of a secure eligibility check started with start_eligibility_check. Pass the sessionId returned by that tool. Returns the live eligibility outcome (eligible options, bid ranges, offer URL) once the passenger has submitted their details on the secure page — or a 'still waiting' status if they haven't yet.

Poll for bid-outcome changes on a checked booking without re-running a status check: an ordered log of events (offer.status_changed, offer.accepted, offer.declined, offer.cancelled, checkout.paid) with the offer reference, new and previous status, amount and cabin. Pass the sessionId (or conversationId) and, on later calls, the `since` cursor from the previous response to get only what's new. Bids settle 24–72h before departure, so poll periodically (or subscribe via REST POST /api/v1/webhooks) instead of asking the traveler to check back. Empty means no change observed yet.

Get the full upgrade profile for one operator — products offered (with the official page URL), loyalty program, cabin paths, how to access, and summary. More detailed than ask_upgrade_agent. Accepts an IATA code or a name (e.g. 'AC' or 'Air Canada').

Show the itemized all-in cost of an upgrade before the traveler commits — the amount plus any taxes and fees. Pass the sessionId (or conversationId), the amount (omit it for INSTANT — the airline's fixed price is used), and the cabin/segment if the booking has more than one option. For a BID it also returns the operator's own bid-strength read. Use it to answer 'what will this actually cost me?' before place_bid.

Returns typical upgrade bid ranges (low / typical / high, per cabin) for an operator, aggregated from anonymized eligibility checks. Accepts an IATA code or a name. With an origin and destination airport, the ranges are scoped to that route when observed data exists there (either direction), otherwise the operator-wide ranges are returned and labelled as such. Says so when there isn't enough observed data.

Check a Watcher Concierge watch (created with start_watch). Returns its status, what it's watching for, and any improvements found so far. Pass the token from start_watch.

List the travel operators that offer upgrade programs, with optional filters. Returns each operator's name, IATA/code, vertical, region, and the upgrade products it offers. Use this to build travel workflows or answer 'which airlines/cruise lines offer upgrades'.

Internal helper for the inline eligibility form: creates a secure session and returns its id. No UI; agents should use start_eligibility_check instead.

Change the amount of a bid already prepared/placed on a booking. Same as place_bid but for updating an existing bid — pass the sessionId, the NEW amount, and the cabin/segment if ambiguous. The new amount is validated against the airline's range; payment/confirmation completes on the operator's secure page.

Per-partner analytics report: what travelers and AI agents are asking about a specific partner's upgrade programs (by intent, by route, most frequent questions, which agents/clients are asking), the AI-check → bid → paid conversion funnel by channel, AI visibility (share of answer per engine, what agents say, where answers are wrong), open content gaps and observed bid ranges. Text summary plus the full report object in structuredContent. Pass the partner name (e.g. 'Air Canada', 'MSC Cruises').

AI visibility for one partner's upgrade program: share of answer across the answer engines (ChatGPT, Claude, Perplexity, Gemini) for prompts about that partner, which domains get cited instead, what the agents say about the program, and where the answers are wrong (community claims that contradict the program's facts, plus engine excerpts flagged for human review). Partner-scoped tokens are locked to their own brand.

Places an upgrade bid, or buys a fixed-price (INSTANT) upgrade, for a checked booking. Takes an eligibility-check session id, an amount (omitted for INSTANT), and a cabin/segment. Returns a secure operator link to complete payment.

Estimates how likely a specific bid amount is to be accepted, grounded in resolved bid outcomes for the carrier cabin, plus the operator's own bid-strength read when a checked booking's session id is provided. Returns null when there isn't enough data.

Finds operators that offer upgrades. With an origin and destination airport (IATA codes, e.g. YUL and LHR) the result is route-level: carriers with observed upgrade pricing on that airport pair (per-cabin ranges from anonymized checks, either direction), carriers confirmed by operator inventory where that upstream is enabled, and carriers whose hub or home country is at one end of the route — the last group is labelled as a hub match that is not confirmed and carries no pricing. Without a route, the result is the operator list filtered by vertical, region, and/or product.

Starts an upgrade eligibility check for a flight, cruise, or rail booking. Returns a secure page (and, where supported, an inline form) for the traveler to enter their booking reference and last name.

Sets up a Watcher that monitors a traveler's booking between now and departure for upgrade opportunities (a better seat, an empty adjacent seat, a cabin upgrade, lounge, or fast track). Returns a secure card/link where the traveler enters their booking, notification preference, and consent.

Running totals across the whole system: how many questions have been asked, and how many were answered successfully (quality at or above the success threshold).